Corrosion Technology Products Services Testing
The SeaPort-e program was developed by NAVSEA to address strategic sourcing options for more efficiency. The program further addresses the Navy’s Seapower 21 objective to increase efficiency, and allows for tailoring services according to the needs of geographically-dispersed organizations with significantly diverse product area requirements and missions. For more information visit the SeaPort-e website located at www.seaport.navy.mil
Contract # N00178-04-D-4117
Office Manager/Customer Satisfaction: Chrissy Gibbs
(cgibbs@rpct.net)
Technical Manager: Richard Parks
(rparks@rpct.net)
RPCT SEAPORT E-Mail: info@rpct.net
Innovative Productivity, Inc.
CACI
RPCT stands behind the quality of the services we provide. Our corporate mission and mode of operation is to provide our customers the highest quality product. Tasks completed by RPCT receive two layers of review (peer and senior technical) for content followed by an administrative and quality check before submittal. It is RPCT’s belief that our customers deserve the high quality and responsiveness that we bring to the table.
By defining a customer’s expectations prior to beginning a project (part of the task management plan) we are able to design the process for high quality work. On past projects we have always exceeded the customer’s expectations. Our system is set up to provide continuous improvement and overall effectiveness in meeting our customer’s needs. By teaming with a variety of companies with the same high ideals and standards we are able to achieve an even higher quality product at the same cost. Planning for the path ahead means making necessary predictions and preparations for potential project roadblocks and challenges. By doing so we are able to develop alternate methods to ensure that the best work is produced in the time allotted. During project execution RPCT monitors the functional requirements of all teams through weekly status meetings. We maintain a running dialog with both the customer and team members to assure quality is achieved. Our feedback process assures lessons learned are implemented and all projects reap the benefits of others success.
RPCT relies on relationship building and developing an intimate understanding of the customer’s requirements and concerns to provide unparalleled support. Our project managers’ primary tasking is to ensure products meet customer needs in timeliness, content and quality. A great answer a day late is not acceptable at RPCT. The correct answer provided on time is always our goal.
Continuous feedback to and from our customers provides RPCT with an in-process review of project status and ensures that the customers’ needs always come first. RPCT senior management maintains contact with all customers to ensure our process is effective in fulfilling their changing demands and schedules. We maintain accountability for our work. If a customer is not fully satisfied we will take the necessary steps to meet their 100% approval.
RPCT believes the best way to approach problem resolution is to first minimize unexpected problems by devoting the time to up-front planning. RPCT requires its project teams to develop a comprehensive task management plan. This well-defined and agreed-to plan serves to minimize unexpected problems during project execution. Planning for problems in advance assists in tackling them should they arise. This includes outlining critical processes and defining benchmarks. The development of an improvement model assists RPCT in forecasting future obstacles and prevents them before they occur. RPCT utilizes improvement models to change a process to ensure that errors never reach the customer.
Should problems arise, RPCT has the ability to quickly identify and effectively resolve them. Our approach is simple, yet effective. All project managers are required to submit weekly project assessment reports with the status of each project under their purview. All projects are tagged Red, Yellow or Green by the project manager with specific issues and problems identified along with a plan to resolve the issue/problem. Items are annotated if senior management involvement is required. Senior management reviews this report with the project manager weekly and assists with problem resolution where needed. Our senior management staff is trained in problem resolution techniques and has been extremely effective on past projects in support of our NAVSEA customers.
RPCT Was Founded On The Principal Of Providing Expert Engineering, Consulting And Project Management Support Services To Our Customers.
RPCT, Inc. · P.O. Box 278 · Garrisonville, VA 22407
Tel: 540-752-7651 · Fax: 540-752-5226